Contact Forest River Bus

Three ways to answer your questions:
  1. Ask an Expert
    The best resource to answer your questions is an expert at a Forest River Bus dealership.
  2. Browse our FAQs
    Over time, we have learned the most commonly asked questions regarding our shuttle buses. Below is a list of frequently asked questions (FAQs), with answers.
  3. Company Contact
    Use the contact information listed below or fill out the contact us form and a company resource will get back to you.
    Forest River Bus Headquarters
    2367 Century Drive
    Goshen, IN 46528
    +1(800) 348-7440
If you can't find answers on this page, please fill out our contact us form.

Frequently Asked Questions

General Information

No - we do not sell factory direct. In order to assure the best possible experience, we encourage customers to work and purchase from the Authorized Brand Dealer located in your territory. You can find the Authorized Dealer in your territory by selecting a brand and entering your state/province on our Dealer Locator.

Contact the Forest River Bus factory for more information. 800.348.7440

The Altoona bus center tests buses for maintainability, reliability, safety, performance, structural integrity, durability, fuel/energy economy, noise, along with emissions to provide the transit community with research, testing, and educational resources that enhance the quality, safety, and efficiency of transit vehicles, operations, and components. Learn more at https://www.altoonabustest.psu.edu/

Documentation & Vehicle Resources

Vehicle Safety Certification Labels may need to be replaced due to loss or modifications to increase/decrease maximum capacity. Please note any vehicle capacity adjustment must be approved and weights verified by Forest River Bus’s Engineering Department prior. Replacement labels can be ordered through an authorized Forest River Bus Dealer. Additional assistance is also available through the Service Department, found on our Contact Us page.

To receive an elevation, please contact your Authorized Dealer. Please have the following information available and allow 48 hours to receive unit-specific information.

  • Forest River Bus Unit Number – found on Vehicle Safety Certification Label
  • Chassis VIN

Owner’s Manuals are placed on a USB and shipped within the vehicle from the factory to the dealer. An Owner’s Manual can also be downloaded here:

Service & Maintenance

For technical support, you should contact a Forest River Bus Dealer. There you'll find knowledgeable and trained resources who can help.

Regularly scheduled maintenance is a necessity to keep your vehicle in top shape, and the best way to avoid downtime associated with costly repair work. Forest River Bus has produced a simple maintenance checklist for all users, which can be accessed here.

Parts

Contact your authorized Forest River Bus Dealer.

Utilize the Dealer Locator to find the dealer nearest you. Your satisfaction is very important to us. Should you need additional assistance in finding a dealer or experience difficulty obtaining the parts you need, please feel free to contact us via our Contact Us portal.

Warranty

Warranty is administered through the Forest River Bus dealer network. For assistance with a warranty concern or claim, please contact your selling dealer or any authorized Forest River Bus Dealer. Your dealer can assist with the warranty process and coordinate with Forest River Bus as needed.

Vehicle Identification & Chassis

The Serial Number can be found in the following places:

  • Title
  • Insurance Policy
  • Driver’s Side, Lower Corner of Windshield
  • Vehicle Safety Certification Label in the Driver’s Door

This is a very common question in the Commercial Bus industry, not just Forest River Bus. The chassis for a conversion product is purchased from the chassis manufacturer (Ford, Chevy, International, or Freightliner) as an “Incomplete Vehicle” with an established chassis serial number. When Forest River Bus completes the conversion, we assign a model year and a Forest River Bus serial number. The Commercial Bus industry and the chassis manufacturer model years change at different times. For example, Forest River Bus was built on a 2018 chassis in December; however, the bus was not completed until early 2019. The chassis and conversion years are different.

The value of the Forest River Bus is determined by the fiscal year the vehicle is completed, not necessarily the model year of the chassis. This may vary by state.

Terms and Definitions

The maximum permissible weight of the vehicle when fully loaded. It includes all weights, inclusive of all fluids, luggage, passengers, and optional equipment. For safety and product performance, do NOT exceed the advised GVWR.

Federal Motor Vehicle Safety Standards are U.S. federal regulations specifying design, construction, performance, and durability requirements for motor vehicles and regulated automobile safety-related components, systems, and design features.

The Department of Transportation serves the United States by ensuring a safe and accessible, nationwide transportation system. Each state also has its own Department of Transportation, which provides specific transportation regulations per state.

The National Highway Traffic Safety Administration provides and enforces vehicle performance standards, and partners with state and local governments to reduce injuries, deaths, and economic losses from motor vehicle crashes.

Commercial Driver's License is required to drive commercial motor vehicles over a specific GVWR. States may also require drivers to have a CDL to operate vehicles legally. Prospective licensees should verify CDL requirements per state-specific CDL Manual.

Under the ADA, the Department of Transportation issues and enforces accessibility standards for transportation vehicles. These requirements apply to new or remanufactured vehicles. Specific ADA regulations can be found at: https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/ada-regulations

Compressed Natural Gas is an alternative fuel vehicle utilizing natural gas rather than gasoline or diesel. Existing gasoline-powered or diesel vehicles may be converted to run on CNG and is used due to convenience and cost-effectiveness.